Changing and Cancelling Trips

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Traveler tools

Changing and Cancelling Trips

If you need to cancel or change your travel plans, you can find the help you need here. If you still have any questions or concerns about your itinerary, call us toll-free using the support number provided for your company, as displayed on the upper right hand side of your Egencia homepage, or use our support and feedback form.

Flights

Hotel reservations

Rental car reservations

Flights

Most fares in Economy/Coach class may have an airline-imposed penalty fee of $100 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. These are just estimates — our agents will calculate final charges.

To exchange tickets, access your itinerary online then phone your corporate agent.
Eligibility:

Domestic tickets only (must not have been converted to paper)
Published fares and Web fares
Airlines: Alaska Airlines, American Airlines, Hawaiian Airlines, Midwest Airlines, Northwest Airlines, US Airways, Delta Air Lines, United Airlines, America West, Continental Airlines
Round-trip, One-Way and Multi-Destination Trips within the 50 United States

Hotel reservations

Lodging can be changed or cancelled according to each property's rules and restrictions. Some properties impose penalties, such as one night's stay, if you cancel your reservation within a certain number of days before your scheduled check-in date. The Expedia $25 cancellation fee is waived for corporate travel customers booking Expedia Special Rate and Egencia Corporate Rate hotels.

To change or cancel a lodging reservation, go to My Trips and open the itinerary that contains the lodging you wish to change or cancel. Click Cancel This Reservation and review the refund and penalty details.

Rental car reservations

Rental car reservations can be cancelled or changed at any time. Cancelling a reservation will not result in a cancellation penalty. To change or cancel your rental car reservation, go to My Trips and open the itinerary that contains the rental car reservation you wish to change or cancel. Click Cancel This Car Reservation and verify the cancellation on the resulting page.