Most fares in Economy/Coach class may have an airline-imposed penalty fee of $100 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes.

When an unused ticket credit is available, the traveler is alerted to its remaining value and prompted to apply that amount to the cost of the new ticket. In addition, such self-service online ticket redemption reduces the need to call an agent to facilitate the change. Online exchange and unused ticket redemption eligibility Exchanged ticket must be an e-ticket Maximum of 16 segments allowed Same carrier for all flights (codeshare flights accepted) Only pre-trip exchanges are supported online All coupons must be in "open" status Negotiated rates are supported Domestic and international reissues are valid Cut-off is approximately 2 hours prior to departure Available for U.S. points of sale Any time an applicable online credit exists when booking, the traveler will be prompted , "Would you like to redeem an unused ticket?" Unused ticket details will be accessible by link and the amount to be credited will also be shown to the traveler. While a traveler can easily cancel a refundable and nonrefundable ticket on the booking tool, the traveler must call an agent to facilitate a refund on the refundable ticket.

Hotel reservations

To change or cancel a lodging reservation, go to My Trips and open the itinerary that contains the lodging you wish to change or cancel. Click Cancel This Reservation and review the refund and penalty details.

Rental car reservations