Egencia Security, Privacy & Technical Requirements

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Traveler Tools

Security, Privacy & Technical Requirements

What system requirements do I need to run this Web site?

Privacy & security on Egencia

What is a "cookie" and what should I do about cookie warnings?

Is my credit card number safe?

Why does nothing happen when I sign in? The screen flashes, and then returns to the sign in page

When I try to print out my itinerary, I get up to 20 pages. Can you help me only print out the pages I need?

What system requirements do I need to run this Web site?

The minimum system requirements to run Egencia are:

A computer running a Web browser that supports frames, such as the latest versions of Microsoft Internet Explorer or Netscape Navigator
Super VGA 256-color monitor
Mouse or compatible pointing device
The amount of RAM recommended by your Web browser vendor. For example, if you are running Internet Explorer on Windows 95, you need at least 8MB of RAM.

We also recommend:

A display resolution of 800x600 or greater. Egencia will run at 640x480, but you may need to scroll the Web pages right and left to see all the information when using this resolution.
A browser supporting Secure Sockets Layer (SSL), such as Microsoft Internet Explorer 3.0 or later.

Privacy & Security on Egencia

Whenever you use Egencia's services, you are automatically signed in securely unless you choose otherwise. All your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer 4.0, 5.0, 6.0 and other popular browsers. We are also pledged to protect your personal information, following the standards set by our privacy policy.

We will not distribute your name and e-mail address to third parties. However, we may share your e-mail address with our travel suppliers (for example, airlines, hotels, car rental companies, tour operators, etc.) so that they may contact you with regard to your travel plans should the need arise. See our privacy policy for more information.

What is a "cookie" and what should I do about cookie warnings?

A cookie is a tiny packet of information passed between your computer and a Web site, such as Egencia. Egencia uses cookies to verify your identity and make sure you're properly signed in. Each time you make a request to Egencia, a cookie attaches itself to your message like a name tag. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again. To use most areas of Egencia, it is necessary to accept cookies.

If you would prefer not to receive a warning every time Egencia sends a cookie to your browser, you can deactivate the warning message. Directions for some popular browsers follow:

Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click Always accept cookies.

Microsoft Internet Explorer 5.0 and 5.5: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click OK.

Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the Show an alert before...box on the Protocols tab, clear the Accepting a cookie box.

Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either Accept only cookies that get sent back to the originating server or Accept all cookies. Be sure to clear the Warn me before accepting cookies checkbox.

AOL: On the Preferences menu, click the Advanced tab. Clear the Warn before accepting cookies checkbox.

Is my credit card number safe?

Egencia uses the Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the Egencia Travel Consultant who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

Why does nothing happen when I sign in? The screen flashes, and then returns to the sign in page

This problem can be caused by one of the following:

Your Member ID or password is typed in incorrectly, or you've forgotten the ID or password you created for Egencia.
Your Web browser does not support the Secure Sockets protocol (used to create secure connections on the Web).
Your Egencia account is not set up correctly.
Check to be sure you've spelled your Member ID and password correctly. If you've forgotten either or both, you can use our Password, Member ID, and Account Questions form to get the information you need.

Some browsers do not support secure sign in. If you are using a proxy server to access the Internet, the proxy server may not support secure sign in. (In other words, if you are not directly connected to the Internet and are going through a gateway or firewall, you may not be able to use secure sign in.) Try signing in again, but this time click the without a secure connection link.

To avoid problems, it is recommended that you use the most current version of your preferred browser.

When I try to print out my itinerary, I get up to 20 pages. Can you help me only print out the pages I need?

This problem occurs with certain older versions of Netscape Navigator. We suggest visiting our site using the most recent version of either Microsoft Internet Explorer or Netscape Navigator.