How-To
Reporting: Introduction
Reporting is an automated tool that enables you quickly and easily to generate reports for transactions that were conducted through the Egencia site and via Egencia's corporate travel agents. This tool allows you to view your data in an easy-to-read HTML display, as well as download the data to Excel for further manipulation.
Is Reporting Useful For My Company?
Reporting allows you to track travel expenditure, from general overview to granular, in-progress detail. It is most useful for larger groups and companies with highly-managed travel. Smaller or more flexibly-managed groups may elect to not use this feature or to primarily use summary reports.
Egencia offers a host of report templates designed to give you a rounded view of your company account.
Travel Managers (and others with reporting access) can pull summary reports spanning one year-over-year period and can pull detailed reports spanning one year.
More targeted reports, such as reports generated for a one-month period, continue to be generated on-the-fly.
Users are alerted via e-mail when the larger data sets they have requested are ready. These reports can then be accessed via a link in the e-mail, or by going to the data Download Center on their company site.
The time it takes to generate a report requiring download will vary based on its size and current system demand.
The Data Download Center saves reports for 7 days. Reports will be viewable by only the users who generated them.
Will All Scheduled Air Travel Be Immediately Reflected In My Reports?
Please note that our air reporting contains both reconciled and unreconciled data. Transactions that occur through the Egencia site will appear on reports in 24-48 hours. However, if agent-assisted bookings, exchanges or refunds occur, they may not be reflected on the reports for up to three weeks as Airline Reporting Corporation (ARC) data is delivered in intervals, not instantaneously. As a result, the air reports may show "spikes" resulting when data is reconciled and reported all at once from activity that occurred over a period of time. The ARC Reconciliation Date is shown on reports.
NOTE: The "active" state of the ticket is not shown; the reports display the history of the ticket (e.g. Purchase, Exchange, Refund, etc) on separate lines. The total of these is the net true ticket cost.
What is the Airlines Reporting Corporation (ARC)
ARC - the Airlines Reporting Corporation - is an airline-owned company providing ticket distribution, reporting and settlement services for over 300 airline carriers and over 30,000 ARC-accredited travel agency locations and corporate travel departments. The ARC reconciliation process reconciles our purchase data against the airlines' purchase data to ensure greater accuracy. For more information on ARC reconciliation, please visit the ARC Website at http://www.arccorp.com or contact customer support.
Do International Currencies Appear in Reports?
No, all data is converted to and displayed as US$.
Why do certain itineraries reflect different information than what appears in the reports? Do the reports include refunds?
Your trip itinerary will always reflect the most current data, and in most cases, reports will also reflect recent transactions. However, if agent-assisted bookings, exchanges or refunds occur, they may not be reflected on the reports for up to three weeks due to a delay in Airline Reporting Corporation (ARC) data.
Prices shown on car and hotel reports do not reflect taxes and fees, displaying base prices only.