Traveler Support

Helping Egencia Travelers

Bomb Threat on United Flight 741:
A Real Life Example of How Egencia Helps Bring Your Travelers Home Safely

Egencia Traveler John McKillop is a District Sales Manager at Quantum Corporation and travels about three times a month. On February 19, he was returning home to San Francisco from Denver on United Flight 741, when the plane was suddenly diverted to Salt Lake City. Passengers soon learned that Flight Attendants had found a threatening note indicating that there may be a bomb on board. After a nail biting flight into Salt Lake City, passengers were held on the plane and then loaded onto buses and further detained for questioning by the FBI.

Egencia's Incident Response Team learned about the bomb scare and quickly identified John was on board. In addition to notifying Quantum's Travel Manager, Egencia also contacted John directly. Sherrey Pfaffenbach, Service Delivery Manager at Egencia called John on his cell phone. Sherrey helped John throughout the eight hour ordeal by providing him with status updates of his new flight home, arranging alternate flight options in case of delay and offering ground transportation. When United announced the flight would depart, Sherrey canceled the alternate flight and was able to void the ticket.

After landing safely back in San Francisco, John took the time to share these kind words about Sherrey's help:

"I was on the United flight 741 yesterday (2/18) that had the bomb scare. I received a proactive call from Sherrey Pfaffenbach asking how she can help me. It was a long and scary day and Sherrey was beyond helpful. She gave me her personal cell and told me to call her anytime during the day. Every time I called, she picked up and helped me. I told her she was my guardian angel."
John McKillop
Quantum Corporation


Informing Your Travelers
Your travelers may not be aware that Egencia continuously monitors travel incidents and actively helps you to locate your travelers in emergencies such as the UAL Flight 741 bomb threat. This is another benefit of encouraging travelers to book through your Travel Management Company, Egencia. You might want to inform your travelers by leveraging this suggested e-mail and broadcast message.

Other Traveler Safety Resources

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