Some customers have reported receiving e-mails that appear to come from Expedia, but which are asking for personal information. We want to let you know that those mails are not from Expedia, but rather are an attempt at a common form of identity theft, called "phishing." Phishing, also known as "carding," is a scam where a criminal will send an official-looking e-mail asking for personal information. The e-mails can be quite convincing, since they appear to come from established businesses or organizations. However, the information you provide—such as a social security or credit card number—goes directly to the criminal, who can then use the information to his or her own advantage. The best protection from these e-mails is simply to delete them. Please note that Expedia will never call or send an e-mail asking for your password or other personal information. For details about our privacy and security policies, visit our "Privacy Pledge" page. Also, the Federal Trade Commission has a lot of information on identity theft and steps you can take to prevent it. For more information, see the agency's identity theft page. If you have other questions, you can contact us by e-mail with our support and feedback form. Expedia Corporate Travel specialists are also available 24 hours a day, 7 days a week at 1 (866) EXP-CORP [1 (866) 397-2677] or 1 (702) 939-2530.

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