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Nikon Precision Inc. provides sales, service, technical support and training in the Americas for microelectronics capital equipment used to manufacture semiconductors, flat panel displays and thin-film magnetic heads.
Based in Belmont, California, this high tech Nikon subsidiary determined the best way to reduce travel costs and provide a seamless, efficient on-line option for its employees was moving to a leading on-demand travel solution.
Nikon Precision Inc.
"Nikon needed a travel provider who could meet our 7x24x365 on-demand requirements for both a full service agency AND on-line access. After closely examining the major players, Nikon selected Expedia Corporate Travel in 2003 as providing the best travel solution."
"With over 40% of our employee base qualifying as frequent travelers, Nikon required a provider who could quickly respond to ever changing complex travel arrangements."
"Expedia Corporate Travel's ability to provide policy compliance without restricting traveler flexibility has resulted in significant travel cost savings for Nikon. Despite raising industry increases in air tickets, hotel nights and car rental, Nikon has been able to reduce its average domestic air travel costs by 8%."
"The drop in service fees from an average of $40 dollars or more to just $10 per transaction has also helped Nikon's bottom line. Expedia Corporate Travel has clearly delivered on their cost-savings promises."
- Lynne Brown
Senior Program Manager
Nikon Precision Inc.
The Challenge
- Reduce Nikon Precision's overall travel costs including service fees
- Select a solution that supports a pre-trip approval process while maintaining traveler flexibility
- Maintain efficiency by finding a solution providing a seamless interface between on-line booking and full service travel agents
- Agent assisted support for Nikon's Direct Billing program was a 'must have' requirement
- Nikon was looking for a long term partner to support their cost reduction program and complex travel requirements
The Solution
- A Travel Team including travelers, administrators, the Travel Manager and the VP of Finance identified Expedia Corporate Travel as the best on-demand travel solution with reduced service fees
- Expedia Corporate Travel worked in partnership with Nikon to support it complex travel requirements including its Direct Billing program
- The Corporate Consulting Manager arranged for Expedia in-house experts in Customer Service, technical support and software applications to assist Nikon in finding optimal solutions to a variety of traveler issues
The Results
- Average service fees have been reduced to $10 and average domestic air travel costs have dropped by 8%
- Travelers are impressed with the high quality of services offered both online and by the agents – online adoption has reached 76%
- Nikon's average hotel rate has decreased to only $85
- Nikon's VP of Finance and Sr. Program Manager are very pleased with their move to Expedia Corporate Travel and the savings they have achieved